Frequently Asked Questions

When do you deliver? We currently deliver on Sunday’s between 10 am and 3pm. On the rare occasion your delivery will be later, you will be contacted promptly by one of our team members!

Can I pick up the food and not have it delivered? Currently we only offer delivery, however we are working hard to secure a pick-up location for our customers.

What is the window for ordering? Placing your order by 2:00 pm on Friday will ensure you get your delivery on Sunday. Orders received after 2:00 pm on Friday will be delivered the following Sunday. 

Is there a delivery fee? Orders over $50 located in our delivery zone will receive free delivery. There is a nominal $9.98 delivery fee for orders under $50. If you are located outside of our delivery zone we are more than happy to deliver for an additional fee that can be determined by emailing us at team@clanplatemealprep.com.  We promise a prompt response!

Do you have gluten free, dairy free, vegetarian, or vegan options? Yes! We fully understand that you may need to follow a special diet and that’s why you’ve got options! You are able to search our meals by ‘diet’ in our drop-down menu.

Is the food fresh or frozen? Our food is always delivered fresh, never frozen, and cooked to order.

How long does the food last once delivered? We recommend consuming your meal within 5 days. If you do not plan on consuming them within that time frame, we suggest placing it in the freezer for optimal freshness.

What is the best way to heat my meals? For meals kept in the refrigerator we suggest microwaving them for 90 seconds to 2 minutes.  For meals kept in the freezer we suggest thawing them overnight in the fridge.

How do I get started? It’s easy! Just add whichever meals you’d like to your cart, check out, and let us handle the rest! You’ll have fresh and clean meals delivered to your doorstep on Sunday!